“Healthcare Companies Still Don’t ‘Get’ Social Media” – But Neither Do Some Nonprofits

Great post today from Social Media Today community, detailing what pharma and Healthcare companies are missing in terms of social media. But what they don’t say is that some nonprofits are just as guilty. While many NPs have their own burgeoning online Health Communities, they often don’t take an active role in supporting and guiding that community to better health outcomes, and ultimately, better engagement and financial support.  The full text of the article is below: 


Social media is changing the nature of healthcare interaction, and health organizations that ignore this virtual environment may be missing opportunities to engage consumers.”

That was the very ominous and foreboding opening line from a press release announcing the findings of a report done by the Health Research Institute (HRI) at PwC US.

Anytime I see the words “engage” and “missing” I am automatically intrigued because as we all know it’s all about engagement: how to get engaged with your customers, how to stay engaged with your customers and how to ensure they stay engaged with you.

The report compared the social media activity of hospitals, pharma companies and health insurers to that of community sites and as you can see there is no comparison as community sites had 24 times more social media activity than corporate sites.


This is very significant as the report aptly points out in that it has serious implications for “businesses looking to capitalize on social media opportunities.”

The report also includes findings from an HRI social media survey of more than 1,000 U.S. consumers and 124 members of the eHealth Initiative and include the following results:

  • One-third of consumers now use social media sites such as Facebook, Twitter, YouTube and online forums for health-related matters, including seeking medical information, tracking and sharing symptoms, and broadcasting how they feel about doctors, drugs, treatments, medical devices and health plans.
  • Four in 10 consumers say they have used social media to find health-related consumer reviews (e.g. of treatments or physicians); one in three have sought information related to other patients’ experiences with their disease; one in four have “posted” about their health experience; and one in five have joined a health forum or community.
  • When asked how information found through social media would affect their health decisions, 45 percent of consumers said it would affect their decision to get a second opinion; 41 percent said it would affect their choice of a specific doctor, hospital or medical facility; 34 percent said it would affect their decision about taking a certain medication; and 32 percent said it would affect their choice of a health insurance plan.
  • While 72 percent of consumers said they would appreciate assistance in scheduling doctor appointments through social media channels, nearly half said they would expect a response within a few hours.
  • As is the case more broadly, young adults are leading the social media healthcare charge. More than 80 percent of individuals between the ages of 18 and 24 said they were likely to share health information through social media channels and nearly 90 percent said they would trust information they found there. By comparison, less than half (45 percent) of individuals between the ages of 45 and 64 said they were likely to share health information via social media

What Does It All Mean?

Well I am glad you asked…

What it all means, as the chart below demonstrates so well, is there is a golden opportunity for the hospitals, pharma companies and health insurers of the world to engage with their customers and prospects.

I realize the hospitals, pharma companies and health insurers of the world are very reticent to engage via social media for fear of all the rules and regulations that govern their every move but… at the very least you can engage people at a high level, yes?


Sources: PR NewswireHealth Research Institute at PwC

Named one of the Top 100 Influencers In Social Media (#41) by Social Technology Review, Steve Olenskiis a freelance writer/blogger currently looking for full-time work. He has worked on some of the biggest brands in the world and has over 20 years experience in advertising and marketing. He lives in Philly and can be reached via email,TwitterLinkedIn or his website.


Big Pharma: Not As Bad As You Think…

Today I appeared on the Sheer Balance internet radio program (podcast).  It was a lot of fun.  Sheer Balance is the brainchild of Brett Blumenthal.  She’s launched the site dedicated to the balance of fitness, nutrition and health and I urge you to check it out (especially all the yogaphiles).

The topic was health care, and health care reform, and I appeared with two physicians:  Dr. Desmond Ebanks, MD Founder of Alternity Healthcare and Georgianna Donadio, PhD, Founder and Director of the National Institute of Whole Health.  We had a great conversation.

At one point, we talked about the costs of health care reform, and who was going to pay.  It got pretty animated and I found myself in the somewhat unusual position of defending pharmaceutical companies and PhRMA.

Dr. Donadio seemed suprised to learn that pharmaceutical companies have agreed to spend $80 billion to help pay for health care reform.  I agreed with her that they stood to make a lot of money in the process.  But if that meant more patients could get more medicine, I say “Go For It!”  Millions of people who need it aren’t getting it.

We all unfortunately agreed that tomorrow’s “Big Health Care Summit” is pretty much a waste of time.  Republicans have been intransigent all year long and they’ve just picked off Ted Kennedy’s Senate seat.  You tell me they’re wiling to compromise now???

The real problem is that Democrats aren’t even together as a party on health care reform.  If they were, then the House Democrats (who hold a 75-seat majority) would pass the Senate bill tomorrow and President Obama  would sign it next week.  Going through reconiliation is a bad strategy.  Trying to blaming the Republicans for your own shortcomings is even worse.

Then I defended pharmaceutical company advertising.  It was charged that advertising makes people take medicine they don’t really need.  “Why is it bad when someone is educated through advertising?” I countered.    Aren’t we TRYING to educate people about disease and prevention?  I’d love to have a $50 million ad campaign promoting my cause, and so would many others.  No one else has that kind of money.

Am I turning into a Republican?  Defending drug companies and castigating Democrats.  Isn’t it supposed to be the other way around?

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